Return Policy 

At Springway – Brand of Happiness, customer satisfaction is our utmost priority. We aim to provide you with premium quality products and an exceptional shopping experience at www.springwaystore.com. If you are not fully satisfied with your purchase, our Return Policy ensures a smooth resolution process. 

This policy applies exclusively to purchases made through www.springwaystore.com. 

We are committed to ensuring your satisfaction with every purchase. If you encounter any issue with your order, we're here to help. 

Cancellation Policy 

If you have placed an order by mistake and wish to cancel it, you can request cancellation before the order is shipped: 

  1. Contact our customer support team. 
  2. Once the cancellation request is confirmed, the refund process will be initiated within 48–72 business hours. 
  3. Refunds will be credited to your original payment method. 

 

Eligibility for Returns 

Returns can be initiated under the following conditions: 

  1. Timeframe: All returns must be requested within 7 days of receiving the order. 
  2. Condition: The item must be unused, in its original condition, and returned with all tags, labels, and packaging intact. 
  3. Proof of Purchase: A valid invoice or order confirmation is required for processing the return. 

Return Process 

To initiate a return, follow these steps: 

  1. Contact Us: Log in to your account on www.springwaystore.com and submit a return request under "My Account." 
  2. Return Shipment: 

            a. Items must be returned with their original packaging in undamaged condition. 

            b. At the time of raising the return request Upload clear images of: 

  • The invoice. 
  • The product (highlighting any damage or defect, if applicable). 
  • The packaging. 

           c. For defective or incorrect items, include a clear image showing the defect or error.  

  1. Approval:  Upon approval of your return request, we will provide instructions on how to return the item. 
  2. Inspection:  Once the returned item is received, it will be inspected, and we will initiate the refund or replacement process.

Damages and Issues 

  1. Please inspect your order upon delivery. 
  2. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at springwayonline@gmail.com. 
  3. Include the following details: 
  4. Clear images of the damaged/defective product. 
  5. A visible image of the invoice and packaging. 

We will evaluate the issue and either replace the item or process a refund. 

Refund Policy 

Refunds will be processed as follows: 

  1. Refunds will be credited to the original payment method. 
  2. If payment was made via Cash on Delivery (COD), the refund will be processed via bank transfer after collecting your bank account details. 
  3. Refund timelines: 
  4. Domestic orders: 10–15 business days after inspection. 
  5. International orders: 14–20 business days (subject to payment gateway processing times). 

If you do not receive your refund within the specified timeframe, please contact us at springwayonline@gmail.com. 

Non-Returnable Items 

The following items are not eligible for returns or refunds: 

  • Perishable goods (e.g., food items). 
  • Gift cards or downloadable products. 
  • Custom or personalized items. 
  • Personal care products (e.g., beauty items). 
  • Sale or clearance items (unless defective). 
  • Products with tampered packaging or missing components 
  • Items damaged due to misuse, improper handling, or incidental damages. 

Exchanges 

If you wish to exchange an item, the fastest way is to return the original product (following the return process) and place a new order for the desired item. 

European Union 14 Day Cooling Off Period: 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Shipping Costs 

  1. Customers are responsible for return shipping charges unless the return is due to a defective or incorrect item sent by us. 
  2. For defective or incorrect items, we will provide a prepaid return shipping label. 

Springway’s Right to Amend Policy 

Springway reserves the right to modify this Return and Refund Policy at its sole discretion without prior notice.  

This policy aims to ensure a fair and transparent process for all returns and refunds. If you have any questions or require assistance, feel free to contact us.