Shipping and Delivery Policy 

At Springway – Brand of Happiness, we are committed to delivering your orders promptly, safely, and efficiently. Please review our detailed Shipping and Delivery Policy to understand our procedures and guidelines. 

General Information 

  1. Orders are processed and shipped on business days: Monday to Saturday, excluding public holidays. 
  2. Orders placed on weekends or public holidays will be processed the next business day. 
  3. Shipping costs are calculated at checkout based on your location and order size. 

Delivery Attempts and Valid Information 

  1. Our delivery partners will make three attempts to deliver your package. If the delivery is unsuccessful, the item will be returned to our warehouse. 
  2. To ensure successful delivery, please provide a valid mobile number and accurate shipping address at the time of placing your order. 
  3. In some cases, our delivery partners may require a valid ID proof for completing the delivery. 

Domestic Shipping Policy (Within India) 

1. Shipping Charges 

  1. Standard Shipping: Free shipping on orders above threshold amount. Orders below threshold amount will incur a shipping fee. 
  2. Expedited Shipping: Available at an additional cost based on the delivery location.  

Estimated Delivery Times 

  • Metro Cities: 5-7 business days. 
  • Tier 2 & 3 Cities: 7-14 business days. 
  • Remote Locations: 15-20 business days. 

Please note that delivery timelines may vary due to unforeseen circumstances such as weather conditions, courier delays, or regional restrictions.

Cash on Delivery (COD) 

  1. COD is available for select pin codes within India. 
  2. A nominal fee of  will be charged for COD orders. 
  3. Customers are required to make the payment in full to the delivery agent before receiving the package. 

International Shipping Policy  

  • International shipping charges are calculated based on the destination, weight, and dimensions of the package. 
  • The final shipping cost will be displayed at checkout. 
  • Orders from regions outside our serviceable areas will not be processed. 

Delivery Time 

  • Estimated delivery time for international orders is 7-21 business days, depending on the destination country. 

Customs and Duties 

  1. International shipments may be subject to customs duties, taxes, and import fees as determined by the destination country’s regulations. 
  2. Customers are responsible for any additional charges, and these fees are not included in the shipping cost. 
  3. The recipient is responsible for paying any additional charges. 
  4. Springway is not liable for delays caused by customs clearance procedures. 

Order Processing Time 

  1. All orders are processed within 1-3 business days of confirmation. 
  2. Orders placed after [cut-off time] will be processed the next business day. 

Order Tracking 

  1. Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. 
  2. You can track your order on our website or the shipping carrier's website. 
  3. For orders containing multiple items, shipments may be sent separately, each with an individual tracking number. 

Shipping Restrictions 

  1. We currently do not ship to P.O. Boxes or restricted locations. 
  2. Certain items may have shipping restrictions due to their nature, destination, or local regulations. 
  3. Orders from regions outside our serviceable areas will not be processed. 

Delivery Issues 

  1. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at springwayonline@gmail.com. 
  2. In case of delayed or lost shipments, we will work closely with the shipping carrier to resolve the issue and keep you informed. 

Delivery Delays 

  1. Delivery delays may occur due to: 
  2. Natural calamities. 
  3. Festive seasons or high-demand periods. 
  4. Courier service disruptions. 
  5. In such cases, we will do our best to keep you informed of any delays. 

Damaged or Missing Items 

  1. If your package arrives damaged or with missing items, please contact us within 48 hours of delivery with: 
  2. A clear photo of the damaged item. 
  3. A photo of the package, including the shipping label. 
  4. Proof of purchase (invoice or order confirmation). 
  5. We will evaluate the issue and, if applicable, offer a replacement or refund. 

Undeliverable Packages 

  1. If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the package, customers will be responsible for reshipping costs. 
  2. Refunds for undeliverable packages will exclude the original shipping cost. 

 Returns and Exchanges 

For detailed information on returns and exchanges, please refer to our Return Policy. 

 Policy Updates 

Springway reserves the right to update this Shipping and Delivery Policy at any time without prior notice. Changes will be reflected on this page, and it is the user’s responsibility to review it periodically. 

Contact Us 

For any shipping or delivery-related inquiries, feel free to contact us: